For support with any of the issues on this page, please follow our registration link and complete the form. For general queries or an informal chat, feel free to contact us.
Employment Issues
We provide information and advice to help you understand your rights at work and explore your options if you are experiencing difficulties in employment.
We can support with:
- Understanding your employment rights and responsibilities
- Concerns about dismissal or redundancy
- Advice around disciplinary or grievance procedures
- Issues relating to sickness absence and capability processes
- Support where health conditions or disability are affecting your ability to work
- Guidance on requesting reasonable adjustments
- Problems with pay, holiday entitlement, or contracts
- Signposting to specialist employment or legal services where appropriate
If your health is impacting your employment, we can also provide advice on benefits, workplace adjustments, and other forms of financial support that may be available.
Our aim is to ensure you feel informed, supported and confident in understanding your rights.
Self-Help Employment Information
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Consumer Problems
We provide advice and support if you are experiencing issues with goods or services, helping you understand your rights and how to take action.
We can support with:
- Faulty or unsatisfactory goods or services
- Problems with contracts or service agreements
- Refunds, repairs, or replacements
- Misleading advertising or consumer scams
- Complaints against landlords, service providers, or utility companies
- Debt and financial disputes arising from consumer issues
We aim to help you resolve issues informally where possible and guide you on formal complaint procedures or legal options if needed.
Self-Help Consumer Information
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Housing and Homelessness Concern
We provide practical advice and support to help you understand your housing rights and options.
We can help with:
- Devon Home Choice applications, including new applications, updates, and understanding housing banding decisions
- Challenging or querying banding assessments
- Advice if you are at risk of homelessness
- Support with Section 21 notices and understanding your rights as a tenant
- Concerns about your landlord, including repairs and tenancy issues
- Help with housing disputes
- Advice where accommodation may be unsafe or unfit to live in
- Guidance on accessing support for home adaptations, particularly where health or disability impacts daily living
We aim to help you understand your rights, prevent homelessness where possible, and access appropriate housing support services.
Self-Help Housing Information and Support
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Utility and Energy Concerns
We provide advice and support for people experiencing difficulties with energy and utility services, helping you manage bills, understand your rights, and access support.
We can assist with:
- Understanding and checking your energy bills
- Help with gas, electricity, and water supply issues
- Support if you are at risk of disconnection
- Accessing energy debt support or grants
- Guidance on tariffs, meters, and switching suppliers
- Complaints about suppliers or poor service
- Advice for vulnerable customers, including those with disabilities or health conditions
We aim to help you manage your energy and utility services safely and fairly, preventing financial hardship or loss of essential services.
Self-Help Utility and Energy Information
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